Shipping Policy

1. Order Processing
Orders are processed Monday through Friday, excluding major US holidays. Orders placed after the daily cut-off time will be processed the next business day. Processing typically takes 1-3 business days.

2. Shipping Destinations & Carriers
We currently ship only to addresses within the contiguous United States. We partner with reliable carriers like USPS, UPS, and FedEx.

3. Shipping Costs & Delivery Times

  • Costs: Calculated in real-time at checkout. Free standard shipping is offered on qualifying orders.

  • Times: Estimated delivery windows are provided in the FAQ section. These are carrier estimates and not guarantees.

4. Packaging
We pack items securely:

  • Mops & Brooms: Handles may be shipped in specially sized boxes or tubes to prevent bending.

  • Broom & Dustpan Sets: Boxed with protective inserts.

  • Dust Pushers & Electrostatic Paper: Boxed or poly-bagged; refill paper is packed flat.

5. Delivery & Issues

  • Tracking: A tracking number and link will be provided via email once your order ships.

  • Address Accuracy: It is the customer's responsibility to ensure the shipping address is correct. We are not responsible for packages lost or delayed due to incorrect addresses.

  • Inspection: Inspect the external shipping box for damage upon delivery.

  • Failed Delivery/Missing Packages: If a package is marked "delivered" but not received, please check with neighbors and your local post office/carrier hub first. Then, contact us for assistance.

6. Order Changes & Cancellations
You may cancel or modify your order within 24 hours of placing it without penalty. Orders that have already shipped cannot be canceled.