Return & Exchange Policy

We want you to be completely satisfied with your cleaning tools. Due to the nature of these products, please review this policy carefully.

1. Return & Exchange Window
We accept returns or exchanges within 30 days of delivery for items in new, unused condition, and in their original, undamaged packaging with all parts and accessories intact.

2. Non-Returnable Items & Conditions
The following items and situations are not eligible for return or exchange:

  • Used Items: Any mop, broom, dustpan, or dust pusher that has been used, shows signs of wear, or has been exposed to dirt/moisture.

  • Disposable Items: Electrostatic dust removal paper that has been removed from its packaging or used.

  • Hygiene Items: Any product that has come into contact with cleaning solutions or dirt.

  • Final Sale Items: Products marked "Final Sale," "Clearance," "Open Box," or "As-Is."

  • Missing/Damaged Packaging: Items cannot be returned if original packaging is not intact.

  • Items damaged due to customer misuse, improper assembly, or accidents.

3. Return Process & Fees

  • To Initiate: Contact our customer service within 30 days to request a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

  • Packaging: Items must be returned in their original, undamaged manufacturer's packaging with all protective materials, parts, and instructions.

  • Shipping & Costs: The customer is responsible for all return shipping costs. For larger items like mops and brooms, these costs may be higher. We recommend a trackable, insured service.

  • Refunds: Issued to the original payment method within 10 business days after we receive and inspect the return. Original shipping fees are non-refundable.

4. Exchanges
For the quickest exchange, we recommend returning your original item. Once the return is approved, you can place a new order for the desired item.

5. Damaged or Defective Items
Inspect your shipment immediately upon delivery. If you receive an item that is damaged or defective straight out of its packaging, contact us within 48 hours of delivery. Provide clear photos or videos showing the issue and the packaging. We will arrange a replacement, part shipment, or refund as appropriate.

6. Missing Parts
If your mop or broom and dustpan set arrives missing parts, contact us within 7 days. We will ship the missing parts free of charge.